Hola, soy Nico, I design intuitive human experiences that make complex systems feel simple- exploring accessibility, creativity, and AI to shape what’s next.
Bringing Supplier Finance Online for the First Time
Led end-to-end product design for Citi’s first supplier finance platform, transforming a manual process of emails and forms into a self-service digital experience.
Enabled faster onboarding and 40 % fewer resubmissions across global programs.
Bringing Supplier Finance Online for the First Time
I turned a fully manual process — managed through emails, forms, and calls — into Citi’s first supplier finance platform.
By digitizing onboarding and maintenance, I helped corporates self-service updates, stay compliant, and gain visibility for the first time.
This work reduced delays by 40% and set the foundation for scalable, AI-assisted compliance in global banking.
Redesigning How Corporates Initiate Global Transactions
Behind every corporate transaction are people who need speed, clarity, and trust. I redesigned initiation flows for guarantees and letters of credit, making them intuitive and error-resistant while respecting complex regulations. By improving accessibility, clarity, and flow, I helped teams save time — and made a process once dreaded feel effortless.
Reimagining Case Management with a Human Touch
I designed a unified Help Center experience where corporates could raise and track cases across multiple banking products. By improving clarity, adding status transparency, and connecting to resources, the platform reduced support friction and empowered users to resolve issues faster.
Cuando no estoy diseñando...
I started in humanities, so curiosity is kind of my default setting—whether it’s how people think, how systems work.
Outside of work, I read too many books at once and experiment with new recipes — usually not at the same time.
I also spend the weekends rebuilding my old clothing brand as a way to stay close to craft, and to remind myself that design, always comes down to how it makes people feel.
